General Terms and Conditions

for services provided by the company
flex living GmbH
Waldstr. 13
04105 Leipzig

As of August 1, 2025

1. Scope of application and provider

1.1 The General Terms and Conditions (hereinafter referred to as “GTC”) govern all legal transactions of flex living GmbH (hereinafter referred to as “Provider”) with its contractual partners in the version valid at the time of conclusion of the contract.

1.2 Insofar as individual contractual provisions exist which deviate from the GTC, the individual contractual provisions shall take precedence.

2. conclusion of the contract

2.1 The basis of the contract are the booking modalities listed and accepted in the respective booking confirmations.

2.2 The Service Provider shall provide the Tenant with the offer via a booking screen with the agreed booking details. By accepting the booking details via the booking link, the contract is effectively concluded.

2.3 flex living reserves the right to carry out a credit check on the contractual partner before concluding the contract. The query is made via a credit agency (e.g. Creditreform).

3. Contract term, extension and termination

	Contract duration	Renewal option	Termination
Fitters’ apartments	individually	up to 7 days before the end of the rental period (written request to the landlord required)	automatically at the end of the agreed booking period
Business Apartments	at least 2 months	up to 1 month before the end of the rental period	automatically at the end of the agreed booking period
Shared room	at least 6 months	up to 1 month before the end of the rental period	automatically at the end of the agreed booking period

4. Terms of payment

4.1 The price includes all additional costs for water, heating, and electricity (except for locations in Schleswig-Holstein). Bed linen is provided, but guests must bring their own towels. Breakfast service is not offered.

4.2 A deposit is only payable for the rental of rooms in shared apartments upon conclusion of the contract.

The deposit will be refunded in full at the end of the contract if the rental property is returned in accordance with the contract and there are no outstanding payments or damage due to destruction or the like to be repaired. The deposit can also be offset by the provider in the event of payment arrears.

4.3 Requests for payment

	Form of payment requests
Fitters’ apartments	Payment will be requested by invoice in a separate e-mail after the booking has been confirmed.
Business Apartments	Billing takes place via the booking portal. If bookings are made outside a portal, the payments are shown in a separate rental agreement.
shared flat	The payment details are specified in a separate rental agreement.

4.4 No rental without advance payment. If the landlord has not received payment in good time (verifiable by receipt in the case of short-notice arrival), the keys will not be handed over.

4.5 If the agreed rent is not paid but the Tenant has already moved in, the Landlord reserves the right to take legal action against the Tenant.

4.6 The Provider reserves the right to transfer outstanding invoices from the Tenant to the dunning process if payment is not received and, if necessary, to initiate enforcement proceedings.

5. Cancellation and termination conditions

Bookings are valid from receipt of the booking confirmation. Cancellations must be made in writing.

7 days before the start of the rental period,

	Can be canceled free of charge until	ordinary period of notice	Refund for early departure
Fitters’ apartments	14 days before the start of the rental period for bookings longer than 60 days	At the end of the contract or 10 days during the rental period	no
Business Apartments	7 days before the start of the rental period	2 months (at the earliest at the end of the minimum rental period)	no
shared flat	not applicable	2 months (at the earliest at the end of the minimum rental period)	no

6. Check-in, Check-out

	Check-in time	Check-out time	keys
Fitters’ apartments	5 p.m. to 8 p.m. (for later arrival, prior arrangement is necessary)	9 a.m.	1 x front door / apartment
Business Apartments	individually	individually	1 x front door / apartment
shared flat	individually	individually	1 x front door/ apartment

6.1 Early check-in is only possible upon request and cannot be guaranteed. A one-time fee will be charged for late check-in according to the price list.

6.2 The tenant is obliged to hand over the booked apartment(s) to the landlord on the day of departure by 9:00 a.m. at the latest, cleared of rubbish, swept clean and in proper condition, including all keys. If the tenant does not leave the apartment by 9:00 a.m. on the day of departure, we will charge the tenant for each hour or part thereof in accordance with the price list. If the tenant is still in the apartment at 2:00 p.m., the booking will be extended by one additional day. If the landlord incurs costs due to lost follow-up bookings, these costs shall be borne by the current tenant for up to 7 days. The landlord reserves the right to dispose of any items left behind in the waste separation system or to store them in a safe place until they are collected.

6.3 Cleaning: Final cleaning is carried out after each move-out. The cost for this is €129.00 net. Individual agreements apply to the business apartments and shared rooms.

6.4 The final cleaning fee includes 4.5 hours of cleaning. If additional work is required due to improper use, we will charge €40 net per hour or part thereof. We will provide evidence of this in the form of photos and the corresponding cleaning report.

6.5 In addition, an intermediate cleaning is carried out every four weeks. This includes, in addition to cleaning, a change of bed linen and a check of all equipment and furniture for completeness and functionality. A fee of € 89/net will be charged for this.

6.6 All keys must be returned at the end of the agreed rental period. Keys should be returned by placing them on the kitchen table or in the safe/mailbox provided. If keys are not returned, all additional days until the keys are received will be charged at the daily rental rate agreed upon at the time of booking.

6.6.1 Any costs incurred as a result, e.g., hotel accommodation for the new tenant, will also be charged. After 7 days, new lock cylinders will be installed, the costs of which (€200.00 net plus labor and travel expenses) will be borne by the tenant.

6.7 Storage of property: Items forgotten in the apartment when moving out will be stored for up to 14 days after moving out and then disposed of (storage fee per day € 10.00 net, disposal € 75.00 net).

7 Liability and obligations of the tenant

7.1 The tenant, or the persons accommodated by him, undertake to

- behave in such a way that they do not disturb the peace and quiet of other residents in the building. The quiet hours between 10 p.m. and 6 a.m. must be strictly adhered to.
- to treat the rented premises and inventory with care and to protect them from any damage.
- to notify the landlord of any defects found in the apartment upon moving in immediately, but at the latest within 24 hours, in order to have them rectified as quickly as possible. No claims can be made at a later date.
- The landlord must be notified immediately of any shortages in the inventory or existing or existing defects in the furniture or the rented property, otherwise the landlord shall be entitled to compensation claims based thereon.
- to report the loss of a key immediately. The costs for the necessary replacement of the locking system or the apartment door shall be borne by the tenant.
- not to smoke in the apartment(s). The persons accommodated must be instructed to smoke in the fresh air. The tenant will be charged separately for the increased cleaning costs in the event of non-compliance when moving out.
- to refrain from removing/manipulating the smoke detector. Violations will be charged
- Drug use in our homes is prohibited and will be reported to the police.
- regular ventilation and appropriate heating to prevent mold growth in the apartments. Measures that are necessary to remove mold and are attributable to the tenant’s incorrect behavior with regard to appropriate heating and ventilation will be charged to the tenant.
- to comply with the waste separation rules applicable in Germany. In the event of non-compliance, the costs will be charged to the tenant.
- not to download any illegal content from the Internet. A supplementary agreement on the use of the Internet provided is an integral part of this contract.
- not to bring pets. It is not permitted to bring or keep pets in the property. In the event of non-compliance, any additional costs incurred for increased cleaning work will be charged. In addition, the provider is entitled to terminate the contractual relationship without notice in the event of non-compliance.
- The tenant is obliged to allow the landlord access to the apartment at all times in the course of maintenance work.
- The bringing and use of additional technical equipment (e.g. cooking appliances, refrigerators, dryers, etc.) is not permitted. Any damage incurred shall be borne by the tenant.

7.2 The landlord, or his authorized representatives, may enter the apartment at any time without prior notice in the event of justified suspicion or imminent danger. For all other matters (e.g., repairs, meter readings, inventory checks, cleaning), the landlord will be informed via the usual channels (WhatsApp, Telegram, or email).

7.3 Stolen or damaged items will be replaced and charged to the Hirer, including compensation for expenses. Unless the tenant can prove that the defects or missing items were not caused by him.

7.4 In the event of over-occupancy without prior agreement, a daily rate of € 30.00 net will be charged for each additional person from the start of the booking.

8. Internet use

8.1 The Landlord allows the Tenant to share use of the WLAN access to the Internet for the duration of their stay in the apartment. The landlord does not guarantee the actual availability or reliability of the internet access for any purpose. The landlord is entitled at any time to restrict or exclude the tenant’s access in whole, in part or temporarily if the connection is or has been misused. In particular, the landlord reserves the right to block access to certain sites or services via the WLAN (e.g. sites that glorify violence, pornographic or fee-based sites) at its reasonable discretion and at any time.

8.2 Access is secured by means of access protection. The access data provided may not be passed on to third parties under any circumstances. The lessee undertakes to keep these secret and to store them securely. If the password becomes accessible to third parties, the lessor must be informed immediately. The lessor has the right to change the access data at any time.

8.3 The Tenant is advised that the WLAN only provides access to the Internet. Virus protection and firewalls are not available. The data traffic generated using the WLAN is unencrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN. The use of the WLAN is at the tenant’s own risk. The landlord accepts no liability for damage to the tenant’s digital media caused by the use of Internet access, unless the damage was caused intentionally or through gross negligence by the landlord and/or his authorized persons.

8.4 The tenant is responsible for the data transmitted via the WLAN, the chargeable services used and the legal transactions carried out. If the tenant visits chargeable websites or enters into liabilities, the resulting costs shall be borne by the tenant. The tenant is obliged to

not to use the WLAN to retrieve or distribute immoral or illegal content,
not to unlawfully reproduce, distribute or make available any goods protected by copyright,
This applies in particular in connection with the use of file sharing programs,
to observe the applicable youth protection regulations; not to send or disseminate any harassing, defamatory or threatening content; not to use the WLAN to send mass messages (spam) and/or other forms of unauthorized advertising.

8.5 The Tenant shall indemnify the Landlord of the apartments against all damages and claims by third parties that are based on unlawful conduct or corresponding use of the WLAN by the Tenant and/or a breach of this agreement. This also extends to costs and expenses associated with the claim or defense against it, which may be asserted against the provider.

If there is a suspicion that the Internet connection has been used illegally or contrary to these provisions, the tenant must provide the landlord with truthful information about the type, time and duration of his Internet use. This agreement comes into force when the confirmation button is clicked and applies for the entire duration of the provision of the Internet connection.

9. Breach of agreements

If the tenant violates the above agreements, the landlord may terminate the lease without notice. Termination shall result in immediate move-out. In the event that the tenant does not vacate the rental property immediately upon termination without notice, the provider shall take legal action.

10. Costs for special services

	fitter’s apartment	Business Apartment	shared flats
late arrival	50,00 EUR plus VAT.	not applicable	50,00 EUR plus VAT.
Additional cleaning effort	EUR 30,00 plus VAT per hour	EUR 50,00 plus VAT per hour	EUR 30,00 plus VAT per hour
Additional change of bed linen (outside the change dates)	15,00 EUR plus VAT per set	15,00 EUR plus VAT per set	15,00 EUR plus VAT per set
Removing/manipulating the smoke detector	EUR 500,00 plus VAT (flat rate)	EUR 500,00 plus VAT (flat rate)	EUR 500,00 plus VAT (flat rate)
Delayed move-out	15,00 EUR / hour	not applicable	not applicable
Bulky waste disposal	150.00 Euro plus VAT (flat rate) plus ext. costs (transporter, disposal, fees)	150,00 Euro plus VAT (flat rate) plus external costs (transporter, disposal, fees)	150,00 Euro plus VAT (flat rate) plus external costs (transporter, disposal, fees)
Smoking in the home	300,00 Euro plus VAT.	300,00 Euro plus VAT.	300,00 Euro plus VAT.
Restoring the original furniture locations when moving furniture	250,00 Euro plus VAT.	250,00 Euro plus VAT.	250,00 Euro plus VAT.
Services that are not included in the price list (based on time spent)	EUR 40,00 plus VAT per hour	EUR 40,00 plus VAT per hour	EUR 40,00 plus VAT per hour

11. Place of jurisdiction

The business relationship between the parties shall be governed exclusively by German law.

The place of jurisdiction for all disputes arising from the contractual relationships is the place of business of the provider, Leipzig.

If the client has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office.